Terms & Conditions
Returns: We do not accept returns of wine. All sales are final. If you find that a wine is corked or otherwise damaged, please notify us immediately by sending a picture of the bottle to email@example.com. We will then send you with a discount coupon code for your next order in the value of the damaged wine.
Payment: You may pay electronically (via Stripe, Apple Pay or Paypal). All payments must be made in advance of order shipment. All orders are subject to availability of the wine.
FREE Delivery in Switzerland from 6 bottles: We ship in 3- or 6-bottle box by DPD up to 24 bottles. For orders of more than 24 bottles, we delivery by temperature-controlled courier. Shipping for orders of 5 bottles or less costs CHF10.-
We are not Amazon. Yet. We are a small team, so we can't always process your shipment on the same day. All orders received during a business week for delivery within Switzerland are prepared for shipment the following Monday at the latest. Shipping usually requires 1 to 2 business days and arrive before 12pm.
Delivery outside of Switzerland: We collect, prepare and ship orders outside of Switzerland once per month from Germany. Due to unique alcohol import laws and VAT rates in each country, shipping to the other countries from Switzerland can be complicated. We are not yet able to deduct Swiss VAT (but we are working on it!). We are not responsible for any local VAT or import taxes you may face upon accepting delivery. We try to do our best to avoid local delivery problems by packaging your delivery properly. Things to know:
- All international shipping rates are based weight as per the DHL Germany rates found here;
- We cannot ship to Canada;
- We are not liable for customs duties or taxes payable upon arrival in your home country. Please educate yourself on the risk of incurring these costs before ordering.
- We are not liable for what happens to your package once it is handed over to DHL;
Storing, Serving and Enjoying Natural Wine: Natural wines are more sensitive to temperature and light than conventional wines, and are best enjoyed after being allowed to breath. Find more information about how to best enjoy our wines on our website.
What data is being collected?
We may automatically collect information about your visits, such as browsing patterns. Information collected in this way does not reveal your contact details or any type of personal data. This information is only used in aggregate form to analyse, manage and develop the Websites, and is not linked to any individual.
How we collect data
Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. “Cookies” are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work at www.cookiecentral.com.
Non-registered visitors of the Websites are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, any visitor who has clicked on a vinatur.ch advertisement on another site that links to the Websites will be sent anonymous cookies that will allow us to analyse advertising effectiveness and manage our relationship with affiliate sites.
While you do not need to allow your browser to accept cookies in order to browse much of the Website or to access many of our services, you must have cookies enabled if you wish to shop online at any of our stores or access any areas reserved for registered users. Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser.
Cookies on the Websites cannot be used by themselves to identify you and you have the ability to accept or decline cookies by modifying the settings in your browser. However, some interactive features of the Websites may not work if cookies are disabled. Cookies can be disabled in your browser by following the instructions found at: www.allaboutcookies.org/manage-cookies.
Why is this data collected?
Vinatur collects aggregate user information to monitor customer traffic patterns such as the number of users to the Websites, the pages visited and the length of visit which enables us to improve the service we provide.
What we do with the information collected
We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes and aggregate cookie and tracking information may be shared with third parties.
We reserve the right to co-operate with all law-enforcement inquiries and reserves the right to disclose personally identifying or aggregate information to detect and prevent fraud and in connection with a subpoena or other court-sanctioned demand for such information.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
How do we keep data secure?
We have security measures in place to protect against the loss, misuse and alteration of the information under the Websites. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. We use appropriate physical, electronic and managerial security measures to try to prevent that personal data from being accessed by unauthorised persons and to ensure that you may input personal data safely. This means that sometimes we may ask for proof of identity before we disclose personal data to you.
Only aggregate statistics about the number of users and their traffic patterns will be given to advertisers.
Individual user details will not be passed on without prior consent. If we ever request that you volunteer additional information, such as financial data or age (in an online survey, for example) your response will always be voluntary and this data will only be used as an aggregate of data in conjunction with users of the Websites as a whole.
Despite these efforts, we can guarantee that a hacker will not obtain access to communications between us and the users of the Websites.
Information on data, revocation and correction of data
You have the right to request information regarding the storage of your personal data, if any, by us and can also request a copy of this data.
You have the right to revoke your consent to the storing of your personal data, if any, at any time and/or demand the correction of that data. Please be advised that in order to protect your privacy and security we will verify your identity before you are able to take these actions.
Should you wish to request information on your personal data, to object to the future use of your data and/or revoke consent, please contact us under the email-adress indicated on our website.
In the event of the revocation of consent to store, process, and use your personal data, if any, we will immediately delete all your stored data.