Shipping: The Basics
FREE Delivery in Switzerland from 6 bottles: We ship in 3- or 6-bottle box by DPD up to 24 bottles. For orders of more than 24 bottles, we delivery by temperature-controlled courier. Shipping for orders of 5 bottles or less costs CHF10.-
We are not Amazon. Yet. We are a small team, so we can't always process your shipment on the same day. All orders received during a business week for delivery within Switzerland are prepared for shipment the following Monday at the latest. Shipping usually requires 1 to 2 business days and arrive before 12pm.
Delivery outside of Switzerland - Please read before ordering:
- We collect, prepare and ship orders outside of Switzerland in batches twice per month to keep your shipping costs down;
- Due to unique alcohol import laws and VAT rates in each country, shipping to countries outside the E.U. is at your own risk;
- We are not yet able to deduct Swiss VAT (but we are working on it). We are not responsible for any local VAT or import taxes you may face upon receiving your delivery;
- We cannot ship to Canada;
- Shipments to the U.S. can take up to 30 days at the moment due to U.S. Customs delays. We hope to reduce this time soon.
- We do our best to ship your wines in such a way that they will not be stopped by your local customs office. However, please note that we are not liable for customs duties, import fees or taxes payable upon arrival in your home country. Please understand the risk of incurring these costs before ordering.
Frequently Asked Questions
Do you ship to my country?
We ship everywhere except Canada, and do our best to ship in ways that will avoid inspection by customs. We cannot guarantee that your local Customs office does not inspect your package and applies local duties. We cannot estimate the amount of these duties.
What if my wine is damaged in transit?
Sometimes shipping companies are not as careful as we would like with your delicate package - even though we pack it with bright orange "caution" tape.
- If the wine is delivered to you in a damaged condition, please photograph it and ensure that your local delivery service gives you a claim form so that you can claim compensation for damages from the shipping company. They will be required to give you this form along with your damaged package (or documentation thereof if they have discarded the package entirely). As you will have been reached by the shipping company, it is your responsibility to claim damages - Vinatur cannot do this for you. Please note that we ship in DHL-approved wine packaging. We advise you not to accept claims of "insufficient packaging" from your local shipping company, which are sometimes used to avoid paying out damage claims.
- If the wine is damaged before arriving in your country, it will be returned to us by DHL and we will process the claim forms ourselves. We will ship you fresh wine as soon as we have received confirmation of the damage from DHL.
How much does it cost to ship my wine?
We ship with DHL Germany. Please note that shipping rates are subject to change.
When will my pre-ordered Susucaru ship?
Frank usually bottles Susucaru in May and ships it to his importers at the end of May or early June along with Munjebel Bianco. As soon as the wine lands in our cellars we will pack and ship them out to you!
How do you ship my wine?
We ship your wine in DHL-Certified wine boxes made of thick recycled cardboard and padded internally with recycled paper. We do not use plastic or styrofoam packaging. We have only experienced two breakage incidents to date (like when the Czech Post decided it was OK to play football with a package).
Is it safe to ship natural wine abroad?
Yes, most of the time. Between the thick glass bottle and the cardboard packaging, the wine is well insulated enough to resist external temperatures common in the northern Hemisphere from September to May for the duration of the shipment. We reserve caution, however, when shipping outside of Europe in the summer months. We will accept your order and ask if it is OK to delay the shipment until cooler weather approaches.