Shipping - Please Read Before Ordering!

Within Switzerland:

FREE Delivery in Switzerland from 6 bottles:  Shipping for orders of 5 bottles or less costs CHF12.50. Shipping for orders above 6 bottles is free, however there is a handling charge of CHF5.- per 6 bottle box. We ship in 3- or 6-bottle box by Swiss Post VinoLog up to 36 bottles. For orders of more than 36 bottles, we delivery by temperature-controlled courier. 

We are not Amazon. Yet. We are a small team, so we can't always process your shipment on the same day. All orders received during a business week for delivery within Switzerland are prepared for shipment the following Monday at the latest. Shipping usually requires 1 to 2 business days and arrive before 12pm.

 

Outside of Switzerland: At Your Own Risk!

Dear International Customers, please read before ordering:

  • Once per Month: We collect, prepare and ship orders outside of Switzerland in batches once per month to keep your shipping costs down.

  • Uninsured: We ship by DHL. DHL does not provide insurance for alcohol. Your package will not be insured against damage, loss or theft.

  • At your own risk: Due to unique alcohol import laws and VAT rates in each country, shipping to countries outside of Switzerland is at your own risk. We do our best to ship your wines in such a way that they will not be stopped by your local customs office. However, please note that we are not liable for customs duties, import fees, taxes payable or seizure of your package upon arrival in your home country. Please understand the risk of loss before ordering.

  • No VAT Refunds: We are not able to deduct Swiss VAT. We are not responsible for any local VAT or import taxes you may face upon receiving your delivery;

  • No Canada: We do not ship to Canada due to local import restrictions.

  • Duration: Shipments outside of the E.U. can take up to 30 days at the moment due to U.S. Customs delays.

 

Frequently Asked Questions

Do you ship to my country?

We ship everywhere except Canada, and do our best to ship in ways that will avoid inspection by customs. We cannot guarantee that your local Customs office does not inspect your package and apply local duties or seize your package. We cannot estimate the amount of these duties.

 

How much does it cost to ship my wine?

We ship with DHL Germany. Please note that shipping rates are subject to change.

shipping rates

 shipping rates

 

How do you ship my wine?

We ship your wine in DHL-Certified wine boxes made of thick recycled cardboard and padded internally with recycled paper. We do not use plastic or styrofoam packaging. We have only experienced few breakage incidents to date (like when the Czech Post decided it was OK to play football with a package).

 

Is it safe to ship natural wine abroad?

Yes, most of the time. Between the thick glass bottle and the cardboard packaging, the wine is well insulated enough to resist external temperatures common in the northern Hemisphere from September to May for the duration of the shipment. We reserve caution, however, when shipping outside of Europe in the summer months. We will accept your order and ask if it is OK to delay the shipment until cooler weather approaches.

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